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var(--green-fill)}.wordmark-suffix{color:var(--ink-muted);font-weight:400}.role-label{color:var(--ink-muted);letter-spacing:.08em;margin:-24px 0 0;padding:8px 8px 6px;font-size:11px}.sidebar-nav,.ops-nav{gap:2px;margin:0;padding:0;list-style:none;display:grid}.sidebar-nav a,.ops-nav a{min-block-size:40px;color:var(--ink-muted);border-radius:6px;align-items:center;gap:10px;padding-inline:10px;font-size:.8125rem;font-weight:400;text-decoration:none;display:flex}.sidebar-nav a[aria-current=page],.ops-nav a[aria-current=page]{background:var(--bg-sunken);color:var(--ink);font-weight:500}.identity-block{border-block-start:1px solid var(--border);gap:2px;margin-block-start:auto;padding:16px 8px 0;font-size:.75rem;display:grid}.identity-block span{color:var(--ink-muted);font-size:.6875rem}.sidebar-sign-out{align-self:flex-start}.product-content{inline-size:100%;min-inline-size:0;max-inline-size:none;margin-inline:0;padding:28px 32px 60px}.assessment-shell{min-block-size:100vh}.assessment-bar,.ops-bar{justify-content:space-between;align-items:center;gap:var(--space-4);min-block-size:56px;padding-inline:var(--space-6);border-block-end:1px solid var(--border);background:var(--bg-surface);display:flex}.assessment-bar span,.ops-bar span{color:var(--ink-muted);font-size:.875rem}.ops-bar__identity{align-items:center;gap:var(--space-3);display:flex}.assessment-content{inline-size:min(100%,880px);padding:var(--space-8) var(--space-6);margin-inline:auto}.ops-shell{grid-template-rows:auto 1fr;grid-template-columns:220px minmax(0,1fr);min-block-size:100vh;display:grid}.ops-bar{grid-column:1/-1}.ops-nav{block-size:100%;padding:var(--space-4);border-inline-end:1px solid var(--border);background:var(--bg-surface);align-content:start}.ops-content{padding:var(--space-6)}.ops-shell--sign-in{display:block}.ops-shell--sign-in .ops-content{inline-size:min(100%,448px);margin-inline:auto;padding-block-start:var(--space-16)}.auth-layout,.centered-state{min-block-size:100vh;padding:var(--space-6);place-items:center;display:grid}.auth-card{gap:var(--space-6);inline-size:min(100%,400px);display:grid}.auth-layout--gate{align-items:start}.gate-card{gap:var(--space-6);inline-size:min(100%,640px);display:grid}.consent-controls{gap:var(--space-4);display:grid}.gate-instrument{gap:var(--space-3);padding:var(--space-4);border:1px solid var(--border-strong);border-radius:var(--radius-card);display:grid}fieldset.gate-instrument{margin:0}fieldset.gate-instrument>.checkbox-field{margin-block-start:var(--space-2)}.gate-instrument legend,.gate-instrument h2{padding-inline:var(--space-2);color:var(--ink);margin-block-end:0;font-size:1rem;font-weight:600}.checkbox-field{align-items:flex-start;gap:var(--space-3);color:var(--ink);font-weight:500;display:flex}.checkbox-field input{flex:none;block-size:20px;inline-size:20px;margin-block-start:2px}.gate-instrument p{margin-block-end:0}.button-row{gap:var(--space-3);flex-wrap:wrap;display:flex}.dialog-backdrop{z-index:var(--z-dialog);padding:var(--space-6);background:#0f172a73;place-items:center;display:grid;position:fixed;top:0;right:0;bottom:0;left:0}.dialog-card{inline-size:min(100%,480px);padding:var(--space-6);border-radius:var(--radius-card);background:var(--bg-surface);box-shadow:var(--shadow-overlay)}.dialog-actions{justify-content:flex-end;margin-block-start:var(--space-6)}.ops-page{max-inline-size:1280px}.ops-form-grid{gap:var(--space-6);grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;display:grid}.filter-row{align-items:end;gap:var(--space-3);display:flex}.filter-row .field{inline-size:min(100%,420px)}.table-scroll{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--bg-surface);max-inline-size:100%;overflow-x:auto}.data-table{border-collapse:collapse;inline-size:100%;font-size:.875rem}.data-table th,.data-table td{padding:var(--space-3);border-block-end:1px solid var(--border);text-align:start;vertical-align:top}.data-table th{background:var(--bg-sunken);color:var(--ink);font-weight:600;position:sticky;inset-block-start:0}.data-table tr:last-child td{border-block-end:0}.data-table code{white-space:nowrap}.content-grid{gap:var(--space-4);grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr));display:grid}.content-grid .card h2,.button-row h2{margin-block-end:0}.choice-group,.fact-editor{gap:var(--space-3);padding:var(--space-4);border:1px solid var(--border);border-radius:var(--radius-control);margin:0;display:grid}.choice-group legend,.fact-editor legend{padding-inline:var(--space-2);color:var(--ink);font-weight:600}.recipient-picker{gap:var(--space-2);max-block-size:18rem;padding:var(--space-2);border:1px solid var(--border);border-radius:var(--radius-control);display:grid;overflow-y:auto}.fact-editor{grid-template-columns:minmax(10rem,1fr) minmax(14rem,2fr)}.fact-editor legend,.fact-editor .button{grid-column:1/-1;justify-self:start}.diff-list{gap:var(--space-3);padding:0;list-style:none;display:grid}.diff-list li{padding-block:var(--space-3);border-block-end:1px solid var(--border)}.rubric-row{gap:var(--space-4);padding-block:var(--space-3);border-block-end:1px solid var(--border);grid-template-columns:minmax(0,1fr) 8rem auto;align-items:center;display:grid}.rubric-row input{min-block-size:44px;inline-size:100%}.fact-list{gap:var(--space-3);display:grid}.fact-list div{gap:var(--space-4);border-block-end:1px solid var(--border);grid-template-columns:minmax(8rem,1fr) minmax(0,2fr);padding-block-end:var(--space-3);display:grid}.fact-list dt{color:var(--ink);font-weight:600}.fact-list dd{margin:0}.fact-list small{color:var(--ink-muted);display:block}.review-header{justify-content:space-between;align-items:flex-start;gap:var(--space-6);display:flex}.review-header h1{margin-block-start:var(--space-3)}.score-panel{min-inline-size:180px;padding:var(--space-5);border-inline-start:4px solid var(--border-strong);border-radius:var(--radius-control);background:var(--bg-surface);box-shadow:var(--shadow-card)}.score-panel--green{border-inline-start-color:var(--green-fill)}.score-panel--amber{border-inline-start-color:var(--amber-fill)}.score-panel--red{border-inline-start-color:var(--red-fill)}.score-panel .eyebrow{margin-block-end:var(--space-2)}.takeaway-card{border-inline-start:4px solid var(--primary);background:var(--primary-tint)}.takeaway-card p:last-child{max-inline-size:75ch;margin-block-end:0}.playback-card{gap:var(--space-4);display:grid}.playback-bar{align-items:center;gap:var(--space-3);grid-template-columns:auto minmax(8rem,1fr) auto auto auto;display:grid}.playback-bar input[type=range]{inline-size:100%}.playback-track{direction:ltr;min-block-size:52px;position:relative}.playback-track input[type=range]{position:absolute;inset-block-start:0;inset-inline:0}.playback-markers{block-size:28px;position:absolute;inset-block-start:24px;inset-inline:0}.playback-marker{border:1px solid var(--border-strong);border-radius:var(--radius-round);background:var(--bg-surface);min-block-size:24px;min-inline-size:24px;color:var(--ink);cursor:pointer;place-items:center;padding:0;display:grid;position:absolute;inset-block-start:0;inset-inline-start:var(--marker-position);transform:translate(-50%)}.playback-marker--green{border-color:var(--green-fill);color:var(--green-text)}.playback-marker--amber{border-color:var(--amber-fill);color:var(--amber-text)}.playback-marker--red{border-color:var(--red-fill);color:var(--red-text)}.review-transcript ol,.moment-list{gap:var(--space-2);margin:0;padding:0;list-style:none;display:grid}.review-transcript li{align-items:start;gap:var(--space-3);padding:var(--space-3);border-radius:var(--radius-control);grid-template-columns:auto auto minmax(0,1fr);display:grid}.review-transcript li[aria-current=true]{background:var(--primary-tint)}.review-transcript p{margin-block-end:0;font-size:1.0625rem;line-height:1.75}.transcript-time{min-block-size:44px;padding-inline:var(--space-2);color:var(--primary);cursor:pointer;background:0 0;border:0}.dimension-list{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--bg-surface);box-shadow:var(--shadow-card);overflow:hidden}.dimension-row{gap:var(--space-5);padding:var(--space-5);border-block-end:1px solid var(--border);grid-template-columns:8rem minmax(0,1fr);display:grid}.dimension-row:last-child{border-block-end:0}.dimension-row__body{gap:var(--space-3);display:grid}.dimension-row__heading{justify-content:space-between;align-items:center;gap:var(--space-3);display:flex}.dimension-row__heading h3,.dimension-row p{margin-block-end:0}.score-bar{border-radius:var(--radius-round);background:var(--bg-sunken);block-size:8px;overflow:hidden}.score-bar__fill{block-size:100%;display:block}.score-bar__fill--green{background:var(--green-fill)}.score-bar__fill--amber{background:var(--amber-fill)}.score-bar__fill--red{background:var(--red-fill)}.moment-controls{justify-content:space-between;align-items:end;gap:var(--space-4);flex-wrap:wrap;display:flex}.filter-chips{gap:var(--space-2);flex-wrap:wrap;display:flex}.filter-chip{min-block-size:44px;padding-inline:var(--space-3);border:1px solid var(--border-strong);border-radius:var(--radius-round);background:var(--bg-surface);color:var(--ink);cursor:pointer}.filter-chip[aria-pressed=true]{border-color:var(--primary);background:var(--primary-tint);color:var(--primary)}.catalog-filters{gap:var(--space-2);border:0;flex-wrap:wrap;margin:0;padding:0;display:flex}.catalog-filters 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var(--border-strong);background:var(--primary-tint);block-size:3.25rem;inline-size:3.25rem;color:var(--primary);border-radius:50%;flex:0 0 3.25rem;place-items:center;font-weight:700;display:grid}.authoring-setup-grid{column-gap:var(--space-8);row-gap:var(--space-5);grid-template-columns:repeat(3,minmax(0,1fr));align-items:end;display:grid}.field-label{color:var(--ink);margin-block-end:var(--space-2);font-weight:600}.authoring-chip-picker{align-items:center;gap:var(--space-2);flex-wrap:wrap;display:flex}.authoring-chip-picker legend{flex-basis:100%}.authoring-chip-picker .checkbox-field{border:1px solid var(--border-strong);border-radius:var(--radius-round);background:var(--bg-surface);align-items:center;min-block-size:2.25rem;padding:.35rem .65rem;font-size:.875rem;display:inline-flex}.authoring-chip-picker .checkbox-field:has(input:checked){border-color:var(--amber-fill);background:var(--amber-tint);color:var(--amber-text)}.authoring-chip-picker--motives .checkbox-field:has(input:checked){border-color:var(--red-fill);background:var(--red-tint);color:var(--red-text)}.authoring-chip-picker .checkbox-field input{block-size:1rem;inline-size:1rem;margin:0}.authoring-chip-picker>.button,.authoring-chip-picker>.muted{margin:0}.authoring-custom-chip{border:1px dashed var(--border-strong);border-radius:var(--radius-round);min-block-size:2.25rem;color:var(--ink-secondary);padding:.35rem .65rem;font-size:.875rem}.assignment-fields{gap:var(--space-4)}.assignment-quick-picks,.assignment-quick-picks__choices,.assignment-selected{align-items:center;gap:var(--space-2);flex-wrap:wrap;display:flex}.assignment-quick-picks .field-label{margin:0}.assignment-quick-picks .button,.assignment-selected .button{border:1px solid var(--border-strong);border-radius:var(--radius-round);background:var(--bg-surface);min-block-size:2.25rem;color:var(--ink);padding:.35rem .65rem;font-size:.875rem}.assignment-selected 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.muted{padding:var(--space-3);margin:0}.assignment-schedule-grid{gap:var(--space-5);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}@media(max-width:760px){.authoring-setup-grid,.assignment-schedule-grid{gap:var(--space-3);grid-template-columns:minmax(0,1fr)}}.score-progression-chart{align-items:end;gap:var(--space-3);min-block-size:11rem;padding:var(--space-4) 0 0;border-block-end:1px solid var(--border-strong);margin:0;list-style:none;display:flex;overflow-x:auto}.score-progression-chart__point{gap:var(--space-2);color:var(--ink-muted);flex:0 0 5.5rem;font-size:.75rem;display:grid}.score-progression-chart__point>a{min-block-size:44px;padding-block:var(--space-2);border-block-end:4px solid var(--border-strong);align-items:end;text-decoration:none;display:grid}.score-progression-chart__point--green>a{border-color:var(--green-fill)}.score-progression-chart__point--amber>a{border-color:var(--amber-fill)}.score-progression-chart__point--red>a{border-color:var(--red-fill)}.moment-card{gap:var(--space-4);padding:var(--space-5);border:1px solid var(--border);border-inline-start:4px solid var(--border-strong);border-radius:var(--radius-card);background:var(--bg-surface);display:grid}.moment-card--green{border-inline-start-color:var(--green-fill)}.moment-card--amber{border-inline-start-color:var(--amber-fill)}.moment-card--red{border-inline-start-color:var(--red-fill)}.moment-card__heading{align-items:center;gap:var(--space-3);flex-wrap:wrap;display:flex}.moment-card__heading time{margin-inline-start:auto}.moment-card__severity{font-weight:600}.fault-list,.fault-card{gap:var(--space-4);display:grid}.fault-metadata{gap:var(--space-3);grid-template-columns:repeat(auto-fit,minmax(12rem,1fr));margin:0;display:grid}.fault-metadata div{min-inline-size:0}.fault-metadata dt{color:var(--ink-muted);text-transform:uppercase;font-size:.75rem}.fault-metadata dd{overflow-wrap:anywhere;margin:0}.fault-action{align-items:end;gap:var(--space-3);grid-template-columns:minmax(16rem,1fr) auto;display:grid}.product-shell:has(.call-focus){grid-template-columns:minmax(0,1fr)}.product-shell:has(.call-focus) .product-sidebar,.assessment-shell:has(.call-focus) .assessment-bar{display:none}.product-shell:has(.call-focus) .product-content,.assessment-shell:has(.call-focus) .assessment-content{inline-size:100%;max-inline-size:1040px;margin-inline:auto}@media(max-width:1279px)and (min-width:1024px){.product-shell{grid-template-columns:56px minmax(0,1fr)}.product-sidebar{padding-inline:var(--space-2)}.product-sidebar .wordmark{font-size:0}.product-sidebar .wordmark:first-letter{font-size:1.25rem}.product-sidebar .role-label,.product-sidebar .identity-block,.product-sidebar .sidebar-label{display:none}.sidebar-nav a{padding-inline:var(--space-2);justify-content:center;position:relative}:is(.sidebar-nav a,.sidebar-sign-out):is(:hover,:focus-visible) .sidebar-label{z-index:var(--z-sidebar);padding:var(--space-2) var(--space-3);border:1px solid var(--border-strong);border-radius:var(--radius-control);background:var(--bg-surface);color:var(--ink);box-shadow:var(--shadow-overlay);white-space:nowrap;display:block;position:absolute;inset-inline-start:calc(100% + var(--space-3))}.sidebar-sign-out{padding-inline:var(--space-2);align-self:stretch;position:relative}.product-content{padding-inline:var(--space-6)}}@media(max-width:1023px){.product-shell,.ops-shell{display:block}.product-sidebar{block-size:auto;padding:var(--space-4);border-inline-end:0;border-block-end:1px solid var(--border);position:static}.sidebar-nav,.ops-nav{max-inline-size:100%;display:flex;overflow-x:auto}.identity-block{display:none}.product-content,.assessment-content,.ops-content{padding:var(--space-6)}.ops-nav{border-inline-end:0;border-block-end:1px solid var(--border)}.page-header{display:grid}.ops-form-grid{grid-template-columns:1fr}.filter-row{flex-direction:column;align-items:stretch}.fact-editor,.rubric-row,.fact-list div{grid-template-columns:1fr}.review-header,.moment-controls{display:grid}.score-panel{inline-size:100%}.dimension-row,.playback-bar,.review-transcript li,.fault-action{grid-template-columns:1fr}.call-focus:before{content:"Calls require a desktop or laptop with a screen at least 1024px wide.";padding:var(--space-4);border:1px solid var(--amber-fill);border-radius:var(--radius-card);background:var(--amber-tint);color:var(--amber-text);display:block}}@media(prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}.skeleton span{background:var(--bg-sunken)}}.sidebar-nav a{gap:var(--space-2)}.sidebar-nav svg{flex-shrink:0}.product-content{overflow-wrap:anywhere;min-inline-size:0}.product-content :where(input:not([type=checkbox],[type=radio],[type=range],[type=file]),select,textarea){min-block-size:44px;max-inline-size:100%;padding:var(--space-2) var(--space-3);border:1px solid var(--border-control);border-radius:var(--radius-control);background:var(--bg-surface);color:var(--ink)}.product-content textarea{min-block-size:100px;inline-size:100%}fieldset.form-stack{min-inline-size:0}.field-help{color:var(--ink-secondary);display:block}.filter-chip[data-state=active]{background:var(--primary-tint);border-color:var(--primary);color:var(--primary)}.dialog-card{max-block-size:90vh;overflow:auto}@media(max-width:600px){.product-content{padding:var(--space-4)}.content-grid{grid-template-columns:minmax(0,1fr)}.sidebar-nav{flex-wrap:wrap}.page-header__action,.button-row>.field{inline-size:100%}}.rating-track{background:var(--bg-sunken);block-size:4px;margin-block:var(--space-2) var(--space-4)}.rating-track span{block-size:100%;display:block}.private-note-card{background:var(--amber-tint);border-inline-start:4px solid var(--amber-text)}.private-note-card p{font-style:italic}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property 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a{min-block-size:40px;line-height:1.4}html body .sidebar-nav a[aria-current=page]{background:var(--primary-tint);color:var(--primary)}html body .sidebar-nav a:hover{background:var(--bg-sunken)}html body .card{box-shadow:none}html body .page-header{margin-block-end:8px}html body :is(.page-header__subtitle,.rep-page-heading>p:last-child){line-height:1.6}html body .dialog-card{border-color:var(--border);border-radius:10px}html body :is(input,textarea,select):focus-visible{outline:2px solid var(--primary);outline-offset:3px}@media(min-width:1101px){html body .product-content:not(:has(.call-focus)){padding-block:32px 64px}}@media(max-width:1279px)and (min-width:1024px){html body .product-sidebar .brand-logo{inline-size:32px;block-size:29px;object-fit:none;object-position:left;max-inline-size:none}}@media(max-width:700px){html body :is(.product-content,.assessment-content,.ops-content) h1{font-size:28px}html body .button{min-block-size:40px}html body 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